Managed SMS Platform

Business Messaging That Reaches Customers Instantly

Email does not always get read in time, and phone calls do not always get answered. Our managed SMS platform lets your business send appointment reminders, alerts and time-sensitive messages that reach customers and staff straight away.

Why Businesses Rely on SMS

SMS messages are read far more quickly than email, and unlike a phone call, they do not depend on someone being available to answer. That makes SMS one of the most reliable ways to reach customers and staff for anything time-sensitive.

Appointment reminders, order updates, verification codes and urgent alerts all benefit from a channel that gets seen within minutes, not hours or days.

We manage the platform end to end, so your business can send reliable, trackable SMS messages without having to manage the underlying technology yourself.

Industry-wide data from the last 18 months

98% average open rate for SMS messages, vs 20% for email
90% of SMS messages are read within three minutes of delivery
45% of text messages get a response, vs 6% for email

Reliable Delivery

Messages are sent through a managed platform built for dependable delivery, with visibility over what has been sent and received.

Set Up Around Your Business

Whether you need appointment reminders, alerts or verification codes, we configure the platform to match how your business actually works.

Managed and Monitored

We look after the platform on an ongoing basis, so your SMS messaging keeps working reliably without you needing to manage it yourself.

One Team for All Your Business Communications

Because we manage your SMS platform alongside your phone systems and wider IT, we can support your business communications as a whole, rather than treating messaging as a separate, disconnected tool.

That means one point of contact if something needs attention, and a team who understands how SMS fits into your broader communications setup.

About Us

What Our Partners Say

Kings Church Gateshead

Unparalleled Customer Service

As a charity it was of great importance to us that we had customer support in regards to the choice of services. AOIT Networks have gone above and beyond to ensure a seamless hosting, service transfer and guidance along the way. In addition to services we applied for through AOIT, they advised we applied for a Microsoft 365 NonProfit license, then aided the set up and provided training to our administration.

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Smashdown Consultants

There to help even if you're not sure what to do!

AOIT are always there to help, even when I wasn't sure what the solution is! A few weeks ago, I tried to call a contact. The outbound call didn't work, so I dropped them a text, and they were unable to reach me either. Having worked with Andrew a few times previously, I decided to get in touch with him, even though it was none of his equipment causing issues.

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Real Reviews From Real Partners

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Frequently Asked Questions

Common uses include appointment reminders, order and delivery updates, verification codes, and urgent alerts to staff or customers.

Yes, the platform can be configured to send verification codes as part of a two-factor authentication process.

Yes, delivery reporting is included so you can see whether messages have reached recipients.

Yes, we can configure the platform to handle opt-outs and keep your messaging in line with marketing communication requirements.

In many cases, yes. We can discuss your existing systems and advise on the best way to connect SMS messaging into your workflow.

We manage the platform for you as part of your wider communications setup, so you have one team to speak to if anything needs attention.

Yes, where the platform is configured with a dedicated sending number, recipients can reply and their responses are routed back to you. Purely alphanumeric sender names are one-way only, so we will help you choose the right sending option if two-way replies matter for your use case.

Want Messages That Actually Get Seen?

Get in touch and we will set up a managed SMS platform that fits how your business communicates with customers and staff.

Contact Us